National Healthcare Organization Achieves Measurable Business Improvements with UltiPro Business Intelligence, UltiPro Perception
Date: July 11, 2018 10:00 AM EDT
Ultimate Software (Nasdaq: ULTI), a leading provider of human capital management (HCM) solutions in the cloud, announced today that Silverado Senior Living, a national leader and innovator in the care of people living with dementia and other life-limiting illnesses, used data and insights from UltiPro Business Intelligence and UltiPro Perception to improve visibility in managing their workforce and achieve savings of $3 million in one year.
Silverado is committed to enriching the quality of life for its residents, clients, patients, families, and associates through a combination of top-notch clinical care, compassion, and continuous engagement. Over the past 20 years, the company has grown to include over 4,000 employees providing memory care, hospice, and rehabilitation services at 54 locations in eight U.S. states. Despite the company’s pioneering approach to memory care, the company’s HR practices prior to UltiPro were still largely manual. Without efficient access to employee data, Silverado’s ability to measure success at the individual, team, and enterprise level was sluggish and inefficient. In order to align its workplace culture with its mission, Silverado selected UltiPro and went live in January 2016.
“After ramping up our use of UltiPro, our workforce analytics show Silverado saved $3 million in 2017 by providing unprecedented visibility into operations,” said Dawn Usher, chief administrative officer at Silverado. “Two million dollars of our savings is attributed directly to the productivity reports generated from information exported through UltiPro Business Intelligence. We could view data on our employees relative to our census at each community, and identify areas where we could optimize staffing levels. Improved access to data also helped us obtain more real-time information about overtime and turnover, and engage in workforce planning to achieve substantial savings.”
To address turnover, Silverado launched a variety of UltiPro functionality, including the UltiPro mobile app, to create a better associate experience. According to Usher, Silverado’s leadership travels frequently within the company’s network, and the deployment of the app has enabled these executives to promptly complete administrative approvals for associates. The company also launched UltiPro Perception to better understand employee sentiment and boost engagement.
Usher reports that Silverado is combining data from UltiPro Business Intelligence with feedback from UltiPro Perception to transform the business. For example, turnover data illustrated that the company had been losing a significant number of employees within six to nine months after hiring, across many locations. The company deployed UltiPro Perception surveys to understand the sentiment behind this trend, and found that employees desired more recognition, communication, and training. As a result, subcommittees have been established to learn how to tackle these issues more effectively. UltiPro Perception’s ability to help leaders gain insight into the specific drivers of employee engagement and retention is helping Silverado take action to maintain its high-performance culture.
“With UltiPro Perception, organizations can shift their resources from trying to reactively solve problems to understanding what employees are thinking and then proactively address employee concerns. Moreover, companies can use the solution to focus on the issues that are most important to foster a positive, productive culture,” said Greg Swick, chief enterprise sales officer at Ultimate. “We are excited to see how Silverado has used UltiPro to develop a new paradigm for leveraging the power of data.”
About Ultimate Software
Ultimate is a leading provider of cloud-based human capital management solutions, with more than 38 million people records in the Ultimate cloud. Ultimate’s award-winning UltiPro delivers HR, payroll, talent, and time and labor management solutions that connect people with the information they need to work more effectively. Founded in 1990, Ultimate is headquartered in Weston, Florida, and employs more than 4,300 professionals. In 2018, Ultimate ranked #3 on Fortune’s 100 Best Companies to Work For list, its seventh consecutive year in the top 25, and #1 on Fortune’s Best Workplaces in Technology list for the third year in a row. In 2017, Ultimate ranked #7 on Forbes’ list of 100 Most Innovative Growth Companies; #2 on People’s 50 Companies That Care list; and the National Customer Service Association named Ultimate Service Organization of the Year in the Large Business category. Ultimate has more than 4,100 customers with employees in 160 countries, including Bloomin’ Brands, Culligan International, Feeding America, Phoenix Suns, Red Roof Inn, SUBWAY, Texas Roadhouse, and Yamaha Corporation of America. More information on Ultimate’s products and services for people management can be found at www.ultimatesoftware.com.
UltiPro is a registered trademark of The Ultimate Software Group, Inc. All other trademarks referenced are the property of their respective owners.
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Darlene Marcroft, Vice President of PR and Communications at Ultimate Software
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